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AFC Strengthens Customer Support with CST

Date June 2020 • in Press Releases

Wednesday, June 10th, 2020 - Lake in the Hills, IL - AFC, provider of high temperature and non-stick manufacturing solutions, is proud to announce the launch of its Customer Success Team (CST). This reorganization is designed to support the success of AFC’s customers and tomorrow’s marketplace.

The CST combines AFC’s Sales, Marketing, Customer Service, and Technical Service resources. Each region will now be comprised of Outside and Inside Customer Success Representatives, with Subject Matter Experts (Conveyor Belting & Fabrication, Tapes & Fabrics, Food Service, Packaging, and Next Generation Composites) providing support across the globe.

How does this benefit your business? Each team is dedicated to streamlining decisions, advancing projects, and providing education to AFC’s partners. Michael Baker, Chief Sales & Marketing Officer, commented: “Our customers’ success is our success. The CST is reflective of our 59:59 philosophy- getting you the information and answers needed as quickly as possible to move business forward. AFC is excited to bring a new level of service and support to the manufacturing industry. Welcome to AFC 2.0.”

See the map below for Outside/Inside CST contact information. Representatives will be reaching out this week for accounts under new management. If you have any questions, please contact our Inside Customer Success Team at 800-334-9372 or Thank you for trusting AFC with your high temperature and non-stick manufacturing needs.